Our team is passionate about kids! We love the fresh perspective they offer and their genuine nature. We are also passionate about swimming and safety. Our goal is to share our love of swimming and our knowledge of safer aquatic practices with our families.
We are lifelong learners and are active in continuing education. We belong to the US Swim School Association, World Aquatic Baby Congress and the National Drowning Prevention Alliance. Through these professional organizations, we remain current and educated in the most advanced techniques in swim instruction and safety. Additionally, our entire tribe is CPR, First Aid, and AED certified.
We'd love to hear about it when you have an especially magical moment with one of our dedicated staff. Take just a second and let us know that they are doing an amazing job!
Our instructors go through a comprehensive training program that includes over 50 hours of classroom and in-water instruction, as well as, shadowing hours with our most experienced instructors. In order to maintain consistency among instructors, all are trained in the same methods and teach the same curriculum. All are CPR/First Aid/AED certified and many are hold lifeguard certifications, as well.
Many of our instructors are young and are navigating their journey through life. For some, we are a brief stop along the route, while for others, we are a career. Therefore, we will have turnover.
We try to make the transition from one instructor to another as seamless as possible, but from time to time, the transition may be abrupt.
We will always notify you of instructor changes and will allow you to change instructors if you are not satisfied, but we do ask that you give your child’s new instructor a chance.
Often your child’s new instructor will turn out to be their favorite!
We provide certified lifeguards who have been trained in the footprint of our pool. They have zones that they actively scan and are aware of the higher risk classes. For those higher risk classes, or if we know we have a “jumper”, we provide a Teacher’s Assistant, whose sole job is to keep those kiddos on the step. Our deck safety team, including our Deck Supervisor and deck support staff, are there to ensure students are in the correct classes, to take kiddos to the restroom, to answer questions, and to maintain the flow. They are not there to keep their eyes on the pool, but rather to help so the lifeguards can actively watch the pool.
Our Customer Service Team strives to make your experience at CSS at breeze! They have a vast knowledge of our program and can answer any questions you may have. Each of our team members loves people and kids!